Privacy Policy

Learn how we collect, use, and protect your personal data. Your privacy is our priority.

Last updated: December 15, 2024

Introduction

Famly.Plus takes your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information.

By using our service, you agree to this Privacy Policy. If you do not agree with any part of this policy, please do not use our service.

1. What information we collect

Personal data:

  • First and last name
  • Email address
  • Phone number
  • Payment information (processed by payment systems)

Technical data:

  • IP address
  • Browser and device type
  • Website visit time
  • Cookies and similar technologies

2. How we use information

  • Service delivery and management
  • Payment and subscription processing
  • Customer support
  • Improving service quality
  • Fraud prevention
  • Compliance with legal requirements

3. Sharing information with third parties

We do NOT sell, transfer, or rent your personal information to third parties, except in cases:

  • With your explicit consent
  • To provide services (payment systems)
  • When required by law
  • To protect our rights

4. Data protection

  • SSL encryption of all data transfers
  • Secure storage on protected servers
  • Regular security system updates
  • Limited staff access to data
  • 24/7 security monitoring

5. Cookies and similar technologies

We use cookies for:

  • Remembering your settings
  • Improving website functionality
  • Analyzing service usage
  • Personalizing content

You can disable cookies in browser settings, but this may affect website functionality.

6. Your rights

According to GDPR and Ukrainian law, you have the right to:

  • Access your data
  • Correct inaccurate information
  • Delete your data
  • Restrict data processing
  • Transfer data to another service
  • Withdraw consent to processing

7. Data retention

  • Personal data - until account deletion plus 1 year
  • Payment information - according to bank requirements
  • Technical logs - up to 2 years
  • Support data - up to 3 years

After the retention period expires, data is deleted automatically.

8. International transfers

Your data may be transferred to and processed in EU countries and the USA. We ensure an adequate level of protection through:

  • EU standard contractual clauses
  • Privacy Shield certification
  • Additional security guarantees

9. Children privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13.

If you become aware that a child under 13 has provided us with personal information, please contact us to remove it.

10. Changes to the privacy policy

We may update this Privacy Policy. We will notify you about significant changes 30 days before they become effective by email or website notice.

We recommend checking this page periodically to review the current version.

Contact information

If you have questions about this Privacy Policy or want to exercise your rights, contact us:

Telegram:
@this_is_igrek

Phone:
+380969089045

Email:
privacy@famly.plus

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